Shipping and Returns

Shipping Policy

We can ship to virtually any address in the United States. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. The 'Ship' time is an estimate of when the item will leave our warehouse. In most cases the item will ship within 24 hours after you place the order. This does not include weekends as our office is closed Saturday and Sunday. While True Potential works hard to ship every order as quickly as possible, custom-configured, and more popular items may have longer Ship times.

Please also note that the shipping rates for all items we sell are weight-based. The price of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all prices will be rounded up to the next full dollar.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

"Ship" Times

Media mail usually arrives 4-7 days after the ship date within the United States.

For customers that wish to order outside the United States, we offer air service, which usually arrives 1-2 weeks after the shipped date.

If you would like the purchase to be expedited please e-mail Chelsey at chelsey@tppress.com for your order to be fullfilled.

All orders will go through the USPS.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Shipping costs to return books are at customer’s expense, except when merchandise is sent in error or arrives at the destination damaged in transit. Damaged packages must be declared to our customer service department within 24 hours of delivery. A replacement item will be sent out as soon as we have proof of return transit, such as a tracking number.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and thetime it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us by using the ‘Contact Us’ page on the website. When we receive your request, please send the item back to us with tracking and insurance shipment. Use the order number from your account page to help expedite the process.

17 Comments

  1. Holly crosby

    Hi, I just purchased the One New Man bible for iPad yesterday but could not download it and today I can’t even pull it up from order recipe. Who do I contact with this issue?

    Reply
  2. hfbryden

    How do I get a coupon code? The shipping to Canada is very expensive.

    Reply
    • Steve Spillman

      Hi,
      Yes, International (outside the US) shipping from the US is always more expensive than domestic. We can’t do anything about the cost of shipping but we do have a few options for offsetting the cost of your order. Our most popular items are usually discounted 20%. If you find an item that isn’t discounted try the coupon code “save20” to receive a 20% discount.
      Thanks and Blessings,

      Reply
  3. Montserratt

    Hello,

    My Worship team and I recently ordered 8 of the One New Man Bibles as part of your pre-order discount. We ordered the last week the disocunt offer was available. I believe 11/27.

    We are so excited to get them and begin this new year reading from the same translation. I have been so in love with The Power New Testament!! I believe I have grown so much since I began reading it. Thank you for this work of diligence!!

    The question I have is “when, ho WHEN are we going to get the bibles?” How soon can we expect these to be home with us? I understand they have perhaps not been printed but is there any way you know by when we should expect them?

    Truly, we can’t wait.

    Thank you, and Hallelujah!

    -M

    Reply
    • Steve Spillman

      One New Man Bible Update!
      Thank you for your pre-order of the 9th print edition of the One New Man Bible. And thank you for your patience as we wait for our shipment to arrive.

      I’ve got great news!

      The container ship bringing the new 9th printing of the One New Man Bible arrived at New York Harbor during the Christmas holidays!

      As soon as Bibles clear customs, they will be sent to our warehouse in Pennsylvania. We are prepared for the shipment’s arrival and we’ll send your Bible(s) as soon as our shipment arrives.

      Again, thanks for your patience as we’ve all waited for this new printing to arrive.

      Thanks again for choosing the One New Man Bible.

      Wishing you a Happy and Blessed New Year

      Reply
  4. Merline Edwards

    Would prefer phone order phone number given does not work i desperately need that power of the New Testament please help thank you

    Reply
    • Steve Spillman

      Hi Merline,
      Our phone line is 864-836-4111. My extension is 104. This system is automated so just leave your name and number and message and we will give you a call.
      Thanks and Blessings,

      Reply
  5. Jack Merrill

    Is there a way to track orders

    Reply
  6. Leslie

    Is it possible to order by phone? And, if so, what is your number?

    Reply
    • Steve Spillman

      Hi Leslie,
      Yes you can order by phone 864-8836-4111, ext. 104.
      Thanks!

      Reply
  7. GARY WARD

    (DO YOU HAVE A PHONE NUMBER) I CAN PERSONALLY CALL YOU ABOUT THE ONE NEW MAN BIBLE ON CD OR SOMEWAY I CAN PUT THE ONE NEW MAN BIBLE UP ON A SCREEN TO HELP ME TEACH OUR SMALL CHURCH? AND ALSO DO YOU HAVE A CONCORDANCE OF THE HEBREW AND GREEK EVERY WORD THAT IS IN THE ONE NEW MAN BIBLE? ALSO I MAY ORDER THESE IN YOUR DISCOUT PRICE OF 8 OR MORE BIBLES FOR OUR CONGREGATION PLEASE LET ME KNOW QUICKLY. THANK YOU PROPHET GARY WARD GLORY OF FAITH MINISTRIES INC. IN OKLAHOMA CITY

    Reply
    • Steve Spillman

      Hi Gary,
      We don’t have the One New Man Bible on CD, but we do have it available in pdf so you can cut and paste passages to your presentation slides. You can order the pdf version here: https://www.truepotentialmedia.com/product/one-new-man-bible-e-version-pdf/.
      We offer a 50% discount on orders of 8 or more Bibles. The discount is automatic at checkout.
      Thanks and Blessings

      Reply
  8. Ho

    can part of my order of 8 Bibles be shipped to another address in another country, as gift to my friend, with 2 different billing from same card?

    Reply
    • Steve Spillman

      We can’t do this through the storefront on a single order. What we can do is to refund part of your purchase price on each order to reflect the discount when you purchase 8 Bibles. Place (2) orders; one for how many Bibles to ship to you and one for how many Bibles to ship to your friend. Be sure both orders total at least 8 Bibles. Also be sure that your information is completed in the “Billing Address” of each order. Your friends “shipping Address will be different.
      Thanks!

      Reply
  9. thomas j h reid

    I would be buying a number of books, would there be a discount?I am located in Canada.

    Reply
    • Steve Spillman

      Hi Thomas,
      All of our books are already discounted 20% or more. Depending on which books and how many, the discount is even greater. On the synthetic leather and the hardcover of The One New Man Bible, for example, 8 or more copies are discounted 50%. Outside of the One New Man Bible, if you have a list of books and quantities, I can determine the additional discount if one is available. Shipping to Canada is not a problem.
      Thanks and Blessings,

      Reply
    • Glenton Dennis

      I am Glenton Dennis presently in Canada for five weeks could I make a purchase of ten of your hard cover One New man Bible. The treasure code hunt. Breaking the TREASURE CODE (SIGN COPY)

      Reply

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